Branch Leader: Growth, Service & Digital Banking

Citizens; Farmington Hills (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Citizens in Farmington Hills, MI seeks a Branch Manager to lead a team in delivering outstanding customer experiences while driving branch performance. You will oversee sales, service quality, and daily operations in a digital-first environment.

As a leader and coach, you will develop colleagues, align with regulatory requirements, and build relationships with local businesses and residents to grow the franchise.

Qualifications

• Leadership experience coaching to drive sales excellence.
• Proven ability to deliver world-class customer service.
• 4 years of sales management in retail or branch banking.
• Track record meeting branch goals in a P&L environment.
• Compliance with SAFE Act background checks and obtaining NMLS identifier.

Responsibilities

• Lead branch team to exceed customer expectations.
• Drive sales growth and performance.
• Ensure operational integrity in a high-volume branch.
• Build community relationships and partnerships.

Skills

Leadership

Sales management

Customer service

Strategic thinking

Coaching

Education

High School diploma

Associate’s degree (preferred)

Bachelor’s degree (preferred)

Job description

Citizens in Farmington Hills, MI seeks a Branch Manager to lead a team in delivering outstanding customer experiences while driving branch performance. You will oversee sales, service quality, and daily operations in a digital-first environment.

As a leader and coach, you will develop colleagues, align with regulatory requirements, and build relationships with local businesses and residents to grow the franchise.