Branch Leader: Growth, Service & Digital Banking

Citizens; New York (NY); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

PTO policy exceeds local standards

Flexible work arrangements

Job summary

Citizens seeks a Branch Manager in New York to lead branch performance, drive sales growth, and deliver an outstanding customer experience. You will coach colleagues, foster a customer-centric culture, and ensure operational excellence in a digital-first branch environment.

As a leader, you will build talent pipelines, guide performance, and align branch activities with corporate goals. Strong relationship-building with the local community is essential for sustained growth and customer loyalty.

Qualifications

• Minimum high school diploma required and 4+ years of leadership in sales management.
• Proven ability to coach, develop, and drive sales excellence.
• Experience delivering world-class customer service in high-volume branch banking.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to meet individual and branch goals.
• Collaborate with teams to ensure operational integrity and strategic outcomes.

Skills

Leadership experience

Sales management

Customer service

Strategic planning

Community partnerships

Regulatory compliance

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Job description

Citizens seeks a Branch Manager in New York to lead branch performance, drive sales growth, and deliver an outstanding customer experience. You will coach colleagues, foster a customer-centric culture, and ensure operational excellence in a digital-first branch environment.

As a leader, you will build talent pipelines, guide performance, and align branch activities with corporate goals. Strong relationship-building with the local community is essential for sustained growth and customer loyalty.