Branch Leader & Growth Coach — Retail Banking

Columbia Bank; Sumner (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive Incentive Plan

Professional Development Programs

Career Growth Opportunities

Healthcare benefits (medical, dental,

Job summary

Columbia Bank in Sumner, WA, is seeking an experienced branch leader to drive operations and sales performance. You will coach staff, open accounts, and oversee teller teams while maintaining strong customer relationships in the local community.

The role emphasizes risk controls, mortgage-origination awareness, and proactive problem resolution, with opportunities for professional development and advancement within the bank.

Qualifications

• Experience in retail banking environments is required or preferred.
• Leads, coaches, and develops team members to achieve goals.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Ensure branch meets operations standards and audits.
• Monitor sales and service goals; coach staff to deepen relationships.
• Develop long-term relationships with consumers and businesses with proactive solutions.
• Back up personal banking tasks like opening accounts and loan requests.
• Lead and train tellers; possibly oversee personal bankers with Branch Manager.
• Handle branch operations: opening/closing, wire transfers, settlements, and controls.

Skills

Retail banking experience

Management experience

Customer service

Sales & relationship building

Attention to detail

Banking software knowledge

Cash handling & controls

Education

High School Diploma or GED

Associate/Bachelor in banking or related field

Tools

Spreadsheets

Banking computer systems

Office equipment operation

Job description

Columbia Bank in Sumner, WA, is seeking an experienced branch leader to drive operations and sales performance. You will coach staff, open accounts, and oversee teller teams while maintaining strong customer relationships in the local community.

The role emphasizes risk controls, mortgage-origination awareness, and proactive problem resolution, with opportunities for professional development and advancement within the bank.