Branch Leader: Sales, Service & Operations Coach

Columbia Banking System; Federal Way (WA); On-site; USD 74,501,000 - 88,828,000; Full time

Benefits offered by this job

Competitive incentive plan

Professional development

Career growth opportunities

Job summary

Columbia Banking System in Federal Way, WA seeks a Branch Leader to ensure operations standards, coach staff, and drive customer relationships. The role includes MLO responsibilities and ensuring compliance with regulatory requirements, with onsite work in Federal Way.

The position emphasizes leadership, sales coaching, and delivering proactive banking solutions to consumers and small businesses in the local community.

Qualifications

• 3 years of retail banking experience required.
• 2 years of management or supervisory experience preferred.
• 2 years of consumer and small business lending origination experience preferred.

Responsibilities

• Coach and supervise tellers and personal bankers.
• Open new accounts and process loan requests.
• Monitor branch operations, audits, and controls.
• Develop and maintain customer relationships in the community.

Skills

Customer service

Leadership

Coaching

Relationship building

Multi-tasking

Attention to detail

Spreadsheet proficiency

Education

Associate’s or Bachelor’s in banking/business/related field

High School Diploma or GED

Tools

Banking systems

Spreadsheets (Excel)

Job description

Columbia Banking System in Federal Way, WA seeks a Branch Leader to ensure operations standards, coach staff, and drive customer relationships. The role includes MLO responsibilities and ensuring compliance with regulatory requirements, with onsite work in Federal Way.

The position emphasizes leadership, sales coaching, and delivering proactive banking solutions to consumers and small businesses in the local community.