Branch Leader: Elevate Customer Experience & Growth

Citizens Bank; Cold Spring Harbor (NY); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Parental leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank in Cold Spring Harbor seeks a Branch Manager to lead a high‑performing team, drive branch performance, grow sales, and ensure world‑class customer service through coaching and strong operational discipline.

In this role you’ll mentor staff, build community relationships, and champion digital‑first banking. You’ll manage goals, execute strategies, and serve as a visible brand ambassador to deliver outstanding financial solutions and a superior customer experience.

Qualifications

• High School diploma or equivalent required.
• Leadership experience coaching and developing to drive sales excellence and operational integrity.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Direct all colleague and sales activities to meet and exceed targets.
• Build a diverse talent pipeline and develop colleagues for growth.
• Represent Citizens Bank as a visible brand ambassador in the community.

Skills

Leadership experience

Coaching

Sales management

Customer experience

Community partnerships

Education

Bachelor’s degree or higher

High School diploma or equivalent

Job description

Citizens Bank in Cold Spring Harbor seeks a Branch Manager to lead a high‑performing team, drive branch performance, grow sales, and ensure world‑class customer service through coaching and strong operational discipline.

In this role you’ll mentor staff, build community relationships, and champion digital‑first banking. You’ll manage goals, execute strategies, and serve as a visible brand ambassador to deliver outstanding financial solutions and a superior customer experience.