Branch Performance & Customer Experience Leader

Citizens Bank; New York (NY); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Retirement benefits

Parental leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank in New York seeks a Branch Manager to lead a high‑performing team, drive sales growth, and deliver exceptional customer service. You will coach staff, implement strong operational practices, and foster a customer‑centric culture in a digital‑first environment.

The role emphasizes talent development, community engagement, and strategic decision making to surpass branch goals while maintaining regulatory compliance and a focus on customer experience.

Qualifications

• High School diploma or equivalent required
• Leadership experience coaching to drive sales excellence and customer service
• 4 years sales management experience in Retail or Branch Banking environment
• Proven record of meeting sales, deadlines and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community & civic organizations
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS

Responsibilities

• Lead branch performance, sales growth and customer experience
• Coach and develop colleagues to meet evolving business needs
• Direct all colleague and sales activities to ensure targets are met or exceeded
• Cultivate and deepen relationships with the local community to grow customers

Skills

Leadership

Sales management

Customer focus

Community partnerships

Background checks

Education

Bachelor's degree or higher

Job description

Citizens Bank in New York seeks a Branch Manager to lead a high‑performing team, drive sales growth, and deliver exceptional customer service. You will coach staff, implement strong operational practices, and foster a customer‑centric culture in a digital‑first environment.

The role emphasizes talent development, community engagement, and strategic decision making to surpass branch goals while maintaining regulatory compliance and a focus on customer experience.