Branch Leader: Customer Growth & Experience

Citizens Financial; New York (NY); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Paid time off

Education reimbursement

Wellness programs

Flexible work arrangements

Job summary

Citizens in New York seeks a Branch Manager to lead a team in delivering exceptional customer experiences, driving sales growth, and exceeding branch targets. You will coach colleagues, manage day-to-day operations, ensure world-class service, and cultivate a customer-centric culture in a digital-first banking environment that emphasizes mobile and online platforms.

As the branches execution and outcomes owner, you will translate strategy into action, guide staff through coaching plans, build

Qualifications

• High School diploma or equivalent required.
• 4 years sales management experience in Retail or Branch Banking environment.
• Proven record of meeting sales goals and branch profitability.
• Strong customer service orientation and relationship-building skills.
• Experience building partnerships with community and civic organizations.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to achieve personal and branch goals.
• Direct all branch operations to ensure efficiency and integrity in a high-volume setting.
• Align branch activities with company strategy and compliance requirements.
• Cultivate new customer relationships and strengthen existing ones in the local community.

Skills

Leadership

Sales management

Coaching

Customer service

Strategic planning

Community partnerships

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Citizens in New York seeks a Branch Manager to lead a team in delivering exceptional customer experiences, driving sales growth, and exceeding branch targets. You will coach colleagues, manage day-to-day operations, ensure world-class service, and cultivate a customer-centric culture in a digital-first banking environment that emphasizes mobile and online platforms.

As the branches execution and outcomes owner, you will translate strategy into action, guide staff through coaching plans, build