Branch Leader: Growth, Service & Digital Banking

Citizens Bank; Slingerlands (NY); On-site; USD 81,000 - 111,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Branch Manager in New York to lead a high‑performing team and deliver exceptional customer experiences. You will drive branch performance, sales growth, and coaching for colleagues to achieve personal and branch goals.

In a digital‑first environment, you’ll leverage mobile and online banking to empower customers, build trusted relationships, and partner with local organizations to grow the business.

Qualifications

• High School diploma or equivalent (required).
• 4 years sales management experience in Retail or Branch Banking.
• Proven ability to coach and develop teams to achieve sales goals.
• Strong customer experience and operational integrity in a high-volume branch.

Responsibilities

• Lead branch team to exceed customer expectations and sales goals.
• Drive branch performance, sales growth, and customer experience.
• Develop colleagues to meet evolving business needs.
• Engage with local community to cultivate relationships.
• Manage daily operations and ensure compliance with policies.

Skills

Leadership

Sales management

Customer service

Coaching

Education

High School diploma

Associate/Bachelor's degree preferred

Job description

Citizens Bank is seeking a Branch Manager in New York to lead a high‑performing team and deliver exceptional customer experiences. You will drive branch performance, sales growth, and coaching for colleagues to achieve personal and branch goals.

In a digital‑first environment, you’ll leverage mobile and online banking to empower customers, build trusted relationships, and partner with local organizations to grow the business.