Branch Growth Leader & Customer Experience

Citizens; Slingerlands (NY); On-site; USD 81,000 - 111,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Maternity/paternity leave

Education reimbursement

Wellness programs

Job summary

Citizens Bank in New York is seeking a Branch Manager to lead a high‑performing team, drive sales growth, and ensure an outstanding customer experience. You will set direction, coach colleagues, and manage branch operations with strong financial acumen.

You will build a diverse talent pipeline, engage with the local community, and act as a visible brand ambassador to deliver results and elevate service standards across the branch network.

Qualifications

• High School diploma or equivalent required.
• 4 years sales management experience in Retail or Branch Banking.
• Proven ability to coach and develop teams to drive sales and service.
• Experience meeting sales goals in a profit and loss environment.
• Background checks and SAFE Act requirements.
• Strong community and civic partnerships.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Mentor and coach colleagues to achieve targets.
• Oversee branch operations with strong financial acumen.
• Serve as brand ambassador in the local community.
• Direct all sales activities to meet key targets.

Skills

Leadership experience

Sales management

Coaching

Customer service

Communication

Community partnerships

Education

High School diploma

Bachelor’s degree preferred

Job description

Citizens Bank in New York is seeking a Branch Manager to lead a high‑performing team, drive sales growth, and ensure an outstanding customer experience. You will set direction, coach colleagues, and manage branch operations with strong financial acumen.

You will build a diverse talent pipeline, engage with the local community, and act as a visible brand ambassador to deliver results and elevate service standards across the branch network.