Branch Leader: Growth, Service & Community

Citizens

New York (NY)

On-site

USD 93,150 - 127,650

Full time

14 days+

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Job summary

Citizens Bank is seeking a Branch Manager to lead a team in delivering exceptional customer experiences and driving sales growth. You will oversee branch operations, coach staff, and ensure high-level service while managing performance and budgets.

The role emphasizes digital-first banking, community engagement, and strong leadership to meet and exceed branch targets. Past experience in retail banking and a proven ability to develop talent are valued.

Qualifications

High School diploma or equivalent required.
Leadership experience with coaching and developing others to drive sales excellence and world-class customer service.
4 years of sales management experience in retail or branch banking.
Proven track record meeting sales goals in a profit-and-loss environment.
Ability to drive customer experience validated by surveys.
Maintain partnerships with community and civic organizations.
Must meet SAFE Act requirements including background checks and NMLS ID.

Responsibilities

Lead branch team to exceed customer expectations and sales goals.
Coach and develop colleagues to achieve performance targets.
Drive branch performance, sales growth, and customer experience through operational excellence.
Cultivate relationships with the local community and partners.