Branch Growth Leader - Customer Experience & Sales

Citizens Bank; New Haven (CT); On-site; USD 85,000 - 117,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank in New Haven, CT seeks a Branch Manager to lead a team in delivering exceptional customer experiences while driving sales and branch performance in a digital-first environment.

You will coach colleagues, build a strong branch culture, nurture community relationships, and ensure execution of financial goals with sound operational practices.

The role emphasizes leadership, collaboration with partners, and ownership of branch outcomes to meet and exceed targets.

Qualifications

• Leadership experience with proven ability to coach and develop teams to drive sales and customer service.
• Experience managing branch sales goals and delivering results in a profit and loss environment.
• Strong communication and relationship-building skills with external partners.

Responsibilities

• Lead branch team to deliver outstanding customer experiences and meet sales targets.
• Oversee daily operations, risk controls, and branch analytics to optimize performance.
• Build and maintain community relationships to attract and retain customers.

Skills

Leadership

Coaching

Sales management

Customer service

Community partnerships

Communication

Education

High school diploma

Bachelor's degree preferred

Job description

Citizens Bank in New Haven, CT seeks a Branch Manager to lead a team in delivering exceptional customer experiences while driving sales and branch performance in a digital-first environment.

You will coach colleagues, build a strong branch culture, nurture community relationships, and ensure execution of financial goals with sound operational practices.

The role emphasizes leadership, collaboration with partners, and ownership of branch outcomes to meet and exceed targets.