Branch Leader: Customer Experience & Team Growth

Usbank; West Saint Paul (MN); On-site; USD 98,000 - 120,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a branch leadership professional to guide multiple locations, drive customer experience, and achieve sales and service goals.

You will coach staff, ensure regulatory compliance, and collaborate with partners across wealth, business banking, mortgage, and payments services to help customers reach financial goals. The role emphasizes leadership, customer-centric culture, and active involvement in the local market with a strong emphasis on team development and process

Qualifications

• Bachelor’s degree or equivalent work experience.
• Four to five years in sales, retail management, or banking.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance.
• Coach, develop, mentor and train team members using independent judgement.
• Promote U.S. Bank products/services and grow the local customer base.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree

Job description

U.S. Bank is seeking a branch leadership professional to guide multiple locations, drive customer experience, and achieve sales and service goals.

You will coach staff, ensure regulatory compliance, and collaborate with partners across wealth, business banking, mortgage, and payments services to help customers reach financial goals. The role emphasizes leadership, customer-centric culture, and active involvement in the local market with a strong emphasis on team development and process