Branch Growth & Customer Experience Leader

Us Bank; Blue Jay (CA); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid time off

Dental insurance

Job summary

U.S. Bank in California is seeking a Branch Manager to lead the branch team, drive exceptional customer service, and ensure compliance with banking laws. You will coach staff and align performance with goals.

You will collaborate with partners across wealth, business banking, mortgage, and payments to meet customer needs and grow market share, while promoting digital tools.

This role requires strong leadership, regulatory knowledge, and a commitment to community engagement.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience in sales, retail management, or banking.
• Strong leadership and customer relationship skills.
• Knowledge of regulatory, policy and compliance issues.

Responsibilities

• Lead branch teams to achieve goals and ensure compliance.
• Coach, mentor, and train staff while monitoring performance.
• Develop customer relationships and promote bank products and services.
• Embrace digital tools to improve customer experience.

Skills

Leadership

Customer service

Sales

Regulatory compliance

Education

Bachelor's degree or equivalent

Job description

U.S. Bank in California is seeking a Branch Manager to lead the branch team, drive exceptional customer service, and ensure compliance with banking laws. You will coach staff and align performance with goals.

You will collaborate with partners across wealth, business banking, mortgage, and payments to meet customer needs and grow market share, while promoting digital tools.

This role requires strong leadership, regulatory knowledge, and a commitment to community engagement.