Branch Leader: Customer Experience & Growth

US Bank; Downers Grove (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

U.S. Bank in Downers Grove seeks a Branch Manager to lead and manage a branch network, ensuring exceptional customer experience, regulatory compliance, and achievement of sales goals. You will guide teams, optimize operations, and collaborate with partners to deliver financial solutions.

The role emphasizes coaching, mentoring, and developing staff, while expanding the customer base in the local market and community through proactive outreach and product awareness.

Qualifications

• Bachelor's degree or equivalent work experience.
• Three to four years of experience in sales, retail management, or banking.

Responsibilities

• Lead and manage branch(es) to meet goals while ensuring compliance with banking laws and regulations.
• Coach, develop, mentor, and train team members using effective communication and judgment.
• Identify financial resources for customers and guide them to appropriate products and services.
• Expand the customer base and promote US Bank products in the local market and community.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree or equivalent work experience

Job description

U.S. Bank in Downers Grove seeks a Branch Manager to lead and manage a branch network, ensuring exceptional customer experience, regulatory compliance, and achievement of sales goals. You will guide teams, optimize operations, and collaborate with partners to deliver financial solutions.

The role emphasizes coaching, mentoring, and developing staff, while expanding the customer base in the local market and community through proactive outreach and product awareness.