Branch Leader: Customer Experience & Growth

U.S. Bank; Sevierville (TN); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k)

Vacation days

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a branch leader to coach and develop teams, delivering an excellent customer experience and ensuring compliance with banking laws. You will lead branch(es) to meet goals and promote the bank's products and services in the local market.

This role requires strong communication, critical thinking, and relationship management to identify customer needs and connect them with wealth, business banking, mortgage, or payment services. You will mentor staff and represent U.S.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience working in a sales, retail management, or banking environment.
• Thorough product/service knowledge and regulatory, policy and compliance issues.
• Solid understanding of retail product philosophy, policies, procedures, documentation, and systems.
• Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts, and sales techniques.

Responsibilities

• Lead and manage branch(es) to ensure goals are met and regulatory compliance.
• Regularly coach, develop, mentor and train team members.
• Utilize effective communication and critical thinking to identify financial resources for customers and provide direction and product/service recommendations.
• Collaborate with partners including wealth, business banking, mortgage, or payment services to help customers reach financial goals.
• Act as leader for customer experience, motivate and direct the team, expand customer base and promote U.S. Bank products and services.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking a branch leader to coach and develop teams, delivering an excellent customer experience and ensuring compliance with banking laws. You will lead branch(es) to meet goals and promote the bank's products and services in the local market.

This role requires strong communication, critical thinking, and relationship management to identify customer needs and connect them with wealth, business banking, mortgage, or payment services. You will mentor staff and represent U.S.