Branch Lead Teller & Customer Experience Coach

PNC; Springfield (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical / Prescription coverage

401(k) with company match

Job summary

PNC is seeking a Lead Teller at the Springfield North Branch in Springfield, Ohio. The role focuses on coaching tellers, delivering outstanding customer experiences and identifying banking opportunities during customer interactions. It requires leadership in the branch and collaboration with staff to meet service goals.

Base salary is disclosed with a comprehensive benefits package; in-office role with no visa sponsorship. 1+ years of related experience and no degree required.

Qualifications

• 1+ years of related experience typically required.
• No university/college degree required for this role.
• No professional certifications required beyond standard banking qualifications.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities during customer interactions.
• Mentor tellers and refer opportunities to branch staff as appropriate.
• Engage customers in lobby activities and demonstrate PNC products using available tools and resources.
• Assist Branch Manager with performance management and hiring processes.
• Ensure adherence to policies and efficient, accurate daily operations.

Skills

Accountability

Banking

Customer Service

Customer Experience

Identifying Opportunities

Proactive Sales

Leveraging Technology

Client Loyalty

Education

No Degree

Job description

PNC is seeking a Lead Teller at the Springfield North Branch in Springfield, Ohio. The role focuses on coaching tellers, delivering outstanding customer experiences and identifying banking opportunities during customer interactions. It requires leadership in the branch and collaboration with staff to meet service goals.

Base salary is disclosed with a comprehensive benefits package; in-office role with no visa sponsorship. 1+ years of related experience and no degree required.