Branch Lead Teller — Customer Experience Coach

Fairygodboss; Castle Rock (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC is seeking a Lead Teller positioned in Castle Rock, CO. This in-office role involves coaching tellers, delivering a superior customer experience, and guiding financial interactions with a focus on loyalty and share of wallet.

The role supports branch operations, fosters risk-aware behavior, and utilizes technology to assist customers. Spanish language ability is preferred, and the position offers competitive compensation with comprehensive benefits.

Qualifications

• No degree required; related experience or product knowledge may be considered.
• Typically requires 1+ years of related experience.
• Spanish language preferred for this role.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and educate customers on alternatives.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Connects with customers to position PNC products and leverage technology for transactions.
• Supports Branch Manager in performance management and new hire processes.
• Ensures daily teller operations and maintenance transactions are completed efficiently and accurately.

Skills

Customer service

Spanish (preferred)

Communication skills

Education

No Degree

Job description

PNC is seeking a Lead Teller positioned in Castle Rock, CO. This in-office role involves coaching tellers, delivering a superior customer experience, and guiding financial interactions with a focus on loyalty and share of wallet.

The role supports branch operations, fosters risk-aware behavior, and utilizes technology to assist customers. Spanish language ability is preferred, and the position offers competitive compensation with comprehensive benefits.