Senior Teller & Customer Experience Coach

PNC; Castle Rock (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Paid holidays

Vacation days

Job summary

PNC is seeking a Lead Teller based in Castle Rock, CO. This in-office role focuses on coaching tellers, fostering exceptional customer experiences and identifying banking opportunities to grow share of wallet.

Candidates typically have 1+ years of related experience; a No Degree path is acceptable. The position emphasizes adherence to policies, effective communication, and strong risk awareness within a supportive team environment.

Qualifications

• 1+ years of related experience or equivalent
• No Degree (education) required
• No required certifications/licenses

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Mentor tellers and refer opportunities to branch staff.
• Lead lobby engagement to connect with customers and position PNC products.
• Assist Branch Manager in performance management and new hire processes.
• Ensure daily operations and maintenance transactions are completed accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Castle Rock, CO. This in-office role focuses on coaching tellers, fostering exceptional customer experiences and identifying banking opportunities to grow share of wallet.

Candidates typically have 1+ years of related experience; a No Degree path is acceptable. The position emphasizes adherence to policies, effective communication, and strong risk awareness within a supportive team environment.