Branch IT Support Manager (24/7 On-Call)

Ben E. Keith; Alabama; On-site; USD 70,000 - 95,000; Full time

Job summary

Ben E. Keith seeks a senior working manager to lead technology support across Sales Automation, Warehouse, Transportation, Purchasing, Financial and Administrative systems at the Alabama branch.

You will oversee 24/7 on-call support, provide hardware/software support for core applications, and drive training and development for the IS team to optimize branch goals in a fast-paced environment.

Qualifications

• Requires 2–5 years of network administration and management.
• Supervisory experience and ability to lead a team.
• Proficient with PC applications and basic networking.

Responsibilities

• Lead and guide as a working manager for all technology support functions within a branch.
• Provide hardware and software support for multiple applications to ensure branch systems run smoothly.
• Manage 24/7 first-line on-call support program for all technology applications and hardware.
• Assess training needs and select training tools for team members.
• Maintain ethical standards and high energy to motivate performance.
• Perform additional duties as needed.

Skills

Network administration

Supervisory experience

Interpersonal skills

Diagnostic skills

Multi-tasking

Customer-focused

Organization skills

Problem-solving

Education

Bachelor's Degree in Information Technology

Tools

KPS

KBIT

KeithNET

E-Advantage

Job description

Ben E. Keith seeks a senior working manager to lead technology support across Sales Automation, Warehouse, Transportation, Purchasing, Financial and Administrative systems at the Alabama branch.

You will oversee 24/7 on-call support, provide hardware/software support for core applications, and drive training and development for the IS team to optimize branch goals in a fast-paced environment.