Branch I.S. Manager

Ben E. Keith; Alabama; On-site; USD 70,000 - 95,000; Full time

Job summary

Ben E. Keith seeks a senior working manager to lead technology support across Sales Automation, Warehouse, Transportation, Purchasing, Financial and Administrative systems at the Alabama branch.

You will oversee 24/7 on-call support, provide hardware/software support for core applications, and drive training and development for the IS team to optimize branch goals in a fast-paced environment.

Qualifications

• Requires 2–5 years of network administration and management.
• Supervisory experience and ability to lead a team.
• Proficient with PC applications and basic networking.

Responsibilities

• Lead and guide as a working manager for all technology support functions within a branch.
• Provide hardware and software support for multiple applications to ensure branch systems run smoothly.
• Manage 24/7 first-line on-call support program for all technology applications and hardware.
• Assess training needs and select training tools for team members.
• Maintain ethical standards and high energy to motivate performance.
• Perform additional duties as needed.

Skills

Network administration

Supervisory experience

Interpersonal skills

Diagnostic skills

Multi-tasking

Customer-focused

Organization skills

Problem-solving

Education

Bachelor's Degree in Information Technology

Tools

KPS

KBIT

KeithNET

E-Advantage

Job description

The primary purpose of this position is to take the lead and provide guidance as a working manager for all technology support functions within a branch. This includes hardware and software support for all Sales Automation, Warehouse Management, Transportation, Purchasing, Financial, Administrative, and other systems. Support is defined as installation, training, troubleshooting, problem resolution, purchasing, inventory tracking, and status reports as required.

• Manage and coordinate the 24/7 first-line on-call support program for all technology applications and hardware at the branch to ensure operational guidelines are met and maintained.
• Provide hardware and software support for Sales Automation, Warehouse Management, Transportation, Purchasing, Financial, Administrative, and other applications to ensure internal branch systems are adequately managed.
• Perform management tasks for IS department to ensure the optimization of overall branch goals.
• Assess training needs and select training tools for team members.
• Maintain and project a positive attitude, uncompromising ethical standards, and a high-energy mission focus that will motivate others toward higher levels of performance.
• Perform additional duties as needed.

Job Qualifications:

• At least 2 to 5 years of network administration and management
• Expertise with PC applications, advanced PC hardware support, basic networking and LAN administration
• Knowledge of BEK Mainframe and Open Systems applications
• At least 1 year of supervisory experience
• Travel is required to remote sites throughout assigned territory
• Proficient in use of technology, including Microsoft Office
• Ability to learn and use relevant internal applications, such as KPS, KBIT, KeithNET, and E-Advantage
• Valid Driver’s License
• Excellent technology and
• Enthusiastic self-starter
• Excellent interpersonal skills
• Great organization skills
• Excellent diagnostic skillsAbility to work in fast-paced environment
• Customer-focused
• Strong attention to detail
• Good problem-solving skills
• Ability to multi-task
• Bachelor’s Degree in Information Technology or similar degree