Brch I.S. Technical...

Ben E. Keith; Missouri City (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Short and Long Term Disability

401K with matching contribution

Employee Assistance Program

Wellness Program

Educational Assistance Program

Paid Vacation and Holidays

Employee Credit Union

Job summary

Ben E. Keith is seeking a Branch IS Support Specialist to maintain and optimize information technology across branch locations, ensuring efficient operations and security standards.

You will install, configure, troubleshoot hardware and software, imaging laptops, and provide 24x7 support for branch personnel and remote sales offices. You will train users on internal systems such as KBIT, KPS, KeithNet and E-Advantage, maintain AD/servers, manage inventory, and back up critical systems, with

Qualifications

• Requires 5 years of IT support experience.
• Associate/Technical Degree or equivalent work experience required.
• Travel to remote sites within territory is required.
• Proficiency with Microsoft Office and general PC skills.
• Familiarity with internal applications such as KPS, KBIT, KeithNET, and E-Advantage.

Responsibilities

• Provide phone and on-site technical support to BEK personnel.
• Install, configure, troubleshoot, and repair hardware and software.
• Perform laptop setup and imaging for users.
• Provide 24X7 technical support for branch personnel and remote offices.
• Train BEK personnel on internal systems and common office applications.
• Maintain servers and Active Directory environment; perform basic network tasks.
• Manage equipment and software inventory; back up critical systems.

Skills

Excellent PC skills

Proficient in Microsoft Office

Ability to learn internal applications

Travel is required

Education

Associate/Technical Degree or equivalent

5 years of experience

Tools

KPS

KBIT

KeithNET

E-Advantage

Job description

Location:1 Ben E. Keith Way, Missouri City, Texas

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906.

The purpose of the Branch IS Support Specialist is to support all of the information technology systems within branch locations to ensure efficient technical and operational guidelines are met and maintained.

• Provide phone and on-site technical support to BEK personnel to maintain efficiency in technical operations.
• Install, configure, troubleshoot, and repair hardware and software (desktops, laptops, printers, scanners, networking equipment, telephony, and audio/visual).
• Perform laptop setup and imaging for DSRs and other laptop users.
• Provide 24X7 technical support for all branch personnel, including remote sales offices, sales representatives, and customers.
• Perform classroom training and support for users of all software applications.
• Train BEK personnel on relevant internal systems and common office applications to ensure the proper use of technology.
• Train and provide expert assistance in the use of common office productivity applications, such as Microsoft Office.
• Learn and assist users with BEK internal specialized software applications.
• Perform management and maintenance of systems and provide backup support as required by the Branch IS Manager.
• Maintain servers with Server 2003 and perform basic network administration tasks in an Active Directory environment.
• Help maintain accurate equipment and software inventory records.
• Serve as backup to the Branch I.S. Manager and assist Branch I.S. Sales Support Specialist as required.
• Provide support to the sales team to ensure internal applications are adequately maintained for use.
• Conduct remote and on-site technical support and training for all direct order entry sales applications.
• Perform set up internet and intranet applications, including Keith Business Intelligence (KBIT), KeithNet, Keith Power Sell (KPS), and E-Advantage.
• Assist DSRs in marketing Ben E. Keith technology services to customers by performing presentations and demos as required.

Job Qualifications

• Excellent PC skills
• Associate/Technical Degree or recent equivalent work experience required
• At least 5 years of experience required
• Travel is required to remote sites throughout assigned territory
• Proficient in use of technology, including Microsoft Office
• Ability to learn and use relevant internal applications, such as , KPS, KBIT, KeithNET, and E-Advantage
• Associate/Technical Degree or recent work experience required

Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.

• Short and Long Term Disability
• 401K with matching contribution
• Employee Assistance Program
• Wellness Program
• Educational Assistance Program
• Paid Vacation and Holidays
• Employee Credit Union

We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positivelyimpact the quality of the decisions we make about our business.

Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believeour differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative actionemployer. VEVRAA Federal Contractor