On-Call IT Support Specialist

Bosch Building Technologies North America; Phoenix (AZ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

401K with company match

Life/AD+D/LTD

Paid Vacation/Sick/Holidays

Employee Assistance Program

Pet Insurance

Job summary

Bosch Building Technologies North America is seeking an IT Support Specialist to provide end-user support across the organization. You will handle helpdesk tickets, take hotline calls, and assist walk-ins, working with the IT team to drive projects to completion.

The role involves on-call rotations, inventory management, and documentation of internal IT processes, with opportunities to impact knowledge base articles and IT operations.

Qualifications

• 1+ year(s) experience troubleshooting Windows PC issues.
• 1+ year(s) experience providing end user support.
• Must be detail oriented.
• Must be passionate about technology.
• Must always strive to provide excellent end user experience.

Responsibilities

• Deliver exceptional customer support to all employees.
• Diagnose and resolve end-user and PC issues.
• Ensure the new hire and separation processes are thoroughly completed each time.
• Manage equipment and software inventory, including the decommissioning and donation of old equipment.
• Maintain documentation for internal IT processes (e.g., new hire, separation, etc.).
• Develop and update knowledge base articles on frequently requested issues and processes.
• Collaborate with the IT Manager, Systems Engineers, and Administrators on projects.
• Participate in an on-call rotation for critical end-user support issues

Skills

End user support

Windows troubleshooting

Attention to detail

Passion for technology

Customer experience

Tools

Active Directory

Windows Server OS

iOS

Office 365 (Teams/SharePoint/OneDrive)

Intune/Autopilot

Teams Voice

VMware Workstation/VirtualBox

FreshService

Job description

Bosch Building Technologies North America is seeking an IT Support Specialist to provide end-user support across the organization. You will handle helpdesk tickets, take hotline calls, and assist walk-ins, working with the IT team to drive projects to completion.

The role involves on-call rotations, inventory management, and documentation of internal IT processes, with opportunities to impact knowledge base articles and IT operations.