Senior IT Associate: On-Site Support & SLA Champion

Doeren Mayhew Advisors, LLC; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Doeren Mayhew Advisors, LLC in Birmingham, AL seeks a Senior IT Associate responsible for advanced troubleshooting, escalation management, and IT project support. This role acts as a liaison between end users, infrastructure teams, and leadership to ensure high-quality IT service.

Responsibilities include providing on-site IT support for the Birmingham office, handling tickets via phone, email, and in-person, and documenting issues and resolutions.

Qualifications

• High school diploma or GED; associate degree preferred in IT or related field.
• 2+ years of experience in technical support or help desk role.
• Experience with M365 administration and Windows OS.
• Familiarity with ticketing systems and SLA-driven environments.
• Ability to communicate effectively and willingness to learn

Responsibilities

• Provide on-site IT personnel for our Birmingham, Alabama office.
• Help Desk Technician II equivalent position.
• Stage offices / desks and assist in moving computer hardware.
• Respond to and manage support requests via ticketing systems, phone, email, and in-person interactions while meeting established SLAs.
• Install and maintain computer systems and software on laptops and PCs.
• Document technical issues, resolutions, and standard operating procedures within the knowledge base.

Skills

M365 administration

Windows OS

Communication skills

Security best practices

Adaptability in fast-paced environment

Evening/weekend support willingness

Education

High school diploma or GED; Associate degree preferred in IT

Tools

Ticketing systems

Job description

Doeren Mayhew Advisors, LLC in Birmingham, AL seeks a Senior IT Associate responsible for advanced troubleshooting, escalation management, and IT project support. This role acts as a liaison between end users, infrastructure teams, and leadership to ensure high-quality IT service.

Responsibilities include providing on-site IT support for the Birmingham office, handling tickets via phone, email, and in-person, and documenting issues and resolutions.