Senior IT Associate: On-Site Support & IT Projects

Doeren Mayhew

Birmingham (AL)

On-site

USD 55,000 - 75,000

Full time

5 days ago

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Job summary

Doeren Mayhew in Birmingham, AL is seeking a Senior IT Associate responsible for advanced troubleshooting, escalation management and assisting IT projects. Acts as liaison between end users, infrastructure teams and leadership to ensure high-quality IT service delivery.

Responsibilities include providing on-site IT support for the Birmingham office, handling help desk requests via ticketing systems, phone, email and in person, maintaining computer systems, and documenting issues and SOPs in

Qualifications

High school diploma or GED; Associate's degree preferred in IT or related field.
2+ years of experience in technical support or help desk.
Experience with M365 administration and Windows OS.
Familiarity with ticketing systems and SLA-driven environments.
Strong listening and communication skills; willingness to learn.
Understanding of security best practices.

Responsibilities

Provide on-site IT personnel for our Birmingham, Alabama office.
Help Desk Technician II equivalent position.
Stage offices / desks and assist in moving computer hardware.
Respond to and manage support requests via ticketing systems, phone, email, and in-person interactions while meeting established SLAs.
Install and maintain computer systems and software on laptops and PCs.
Document technical issues, resolutions, and standard operating procedures within the knowledge base.