SCADA & IT Support Specialist 24/7 Critical Systems

Apex Systems; Birmingham (AL); Presencial; USD 28.000 - 39.000; Jornada completa

Descripción de la vacante

Apex Systems is seeking a Technical Support Specialist in Birmingham, AL for a contract assignment. The role focuses on monitoring SCADA and related systems, providing front-line issue resolution, and coordinating repairs with internal teams and customer stakeholders.

The candidate should have strong communication skills, customer service orientation, and experience with Windows and UNIX environments. You will work a rotating shift, including nights, weekends, and holidays, and contribute to

Formación

• Formal education in Computer Science or related IT field or equivalent experience.
• Excellent interpersonal and written communication skills.
• Willingness to work nights, weekends, and holidays on a rotating shift.

Responsabilidades

• Monitor SCADA and related systems for health and availability.
• Provide front-line problem resolution and coordinate repairs.
• Notify key customers about outages and events impacting systems.
• Document cases and provide input for process improvement.
• Support Business Continuity and Disaster Recovery monitoring.

Conocimientos

Interpersonal communication

Customer service

Change management

Windows OS

UNIX / AIX

Network fundamentals

Teamwork

Educación

Computer Science or related IT field

Descripción del empleo

Apex Systems is seeking a Technical Support Specialist in Birmingham, AL for a contract assignment. The role focuses on monitoring SCADA and related systems, providing front-line issue resolution, and coordinating repairs with internal teams and customer stakeholders.

The candidate should have strong communication skills, customer service orientation, and experience with Windows and UNIX environments. You will work a rotating shift, including nights, weekends, and holidays, and contribute to