Branch I.S. Manager

OSTTRA Group; New Brockton (AL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life

401(k) with Company Match + Profit-Shu

Paid Time Off & Holidays

Wellness, EAP & Educational Assistance

Job summary

Ben E. Keith Company seeks a Branch IT Support Manager to lead technology support across the Sales Automation, Warehouse Management, Transportation, Purchasing, Financial, and Administrative systems. You will manage preparations, troubleshooting, training, and reporting while coordinating with remote sites.

The role requires 2–5 years of network administration, supervisory experience, and proficiency with BEK internal tools. Travel is required; a valid driver’s license is essential.

Qualifications

• At least 2 to 5 years of network administration and management.
• Experience supervising a team.
• Travel to remote sites throughout assigned territory.
• Proficient with Microsoft Office and internal applications (KPS, KBIT, KeithNET, E-Advantage).

Responsibilities

• Lead and guide technology support functions within the branch.
• Manage 24/7 first-line on-call support for branch applications and hardware.
• Provide hardware/software support for multiple systems across departments.
• Assess training needs and select training tools for team members.
• Maintain high energy and ethical standards while driving performance.

Skills

Network administration

Supervisory experience

PC hardware support

LAN administration

Travel to remote sites

Customer-focused

Interpersonal skills

Diagnostic skills

Education

Bachelor’s Degree in Information Technology

Tools

KPS

KBIT

KeithNET

E-Advantage

Job description

At Ben E. Keith Company, our legacy is strong-and our future is even stronger.

For more than a century, we’ve been leaders in fine food and premium beverage distribution, known for delivering excellence and building lasting partnerships. Today, our Food Division spans multiple states, and our Beverage Division brings top beverage brands to communities across Texas.

But what truly sets us apart is our commitment to people. We invest in our employees, empower growth, and create opportunities to make an impact-because when our people succeed, so do our customers and our business. Since 1906, that’s been our promise.

The primary purpose of this position is to take the lead and provide guidance as a working manager for all technology support functions within a branch. This includes hardware and software support for all Sales Automation, Warehouse Management, Transportation, Purchasing, Financial, Administrative, and other systems. Support is defined as installation, training, troubleshooting, problem resolution, purchasing, inventory tracking, and status reports as required.

• Manage and coordinate the 24/7 first-line on-call support program for all technology applications and hardware at the branch to ensure operational guidelines are met and maintained.
• Provide hardware and software support for Sales Automation, Warehouse Management, Transportation, Purchasing, Financial, Administrative, and other applications to ensure internal branch systems are adequately managed.
• Perform management tasks for IS department to ensure the optimization of overall branch goals.
• Assess training needs and select training tools for team members.
• Maintain and project a positive attitude, uncompromising ethical standards, and a high-energy mission focus that will motivate others toward higher levels of performance.
• Perform additional duties as needed.

Job Qualifications

• At least 2 to 5 years of network administration and management
• Expertise with PC applications, advanced PC hardware support, basic networking and LAN administration
• Knowledge of BEK Mainframe and Open Systems applications
• At least 1 year of supervisory experience
• Travel is required to remote sites throughout assigned territory
• Proficient in use of technology, including Microsoft Office
• Ability to learn and use relevant internal applications, such as KPS, KBIT, KeithNET, and E-Advantage
• Valid Driver's License
• Excellent technology and
• Enthusiastic self-starter
• Excellent interpersonal skills
• Great organization skills
• Excellent diagnostic skills
• Ability to work in fast-paced environment
• Customer-focused
• Strong attention to detail
• Good problem-solving skills
• Ability to multi-task
• Bachelor’s Degree in Information Technology or similar degree

We offer employees the opportunity to make a meaningful impact in collaborative, results-driven environments supported by competitive benefits, including:

• Medical, Dental, Vision & Life Insurance
• 401(k) with Company Match + 100% Company-Paid Profit Sharing
• Paid Time Off & Holidays
• Wellness, EAP & Educational Assistance

At Ben E. Keith, we value a diverse and inclusive workforce where different perspectives drive better decisions and innovation.

We are an Equal Employment Opportunity and Affluent Action employer and a VEVRAA Federal Contractor, considering all qualified applicants, including minorities, females, veterans, and individuals with disabilities.