Senior 24x7 SCADA Support Specialist

Lancesoft; Birmingham (AL); On-site; USD 31,000 - 44,000; Full time

Job summary

Lancesoft is seeking a Technical Support Specialist 3 in Birmingham, AL to provide frontline computer systems and application diagnostics support as part of a 24x7x365 contracted staff. The role focuses on monitoring critical systems, coordinating repairs, and communicating with customers and management.

The ideal candidate has formal education in computer science or related IT field, strong customer service skills, and the ability to work nights, weekends, and holidays in a rotating shift.

Qualifications

• Formal education in Computer Science or related IT field or equivalent experience is required.

Responsibilities

• Monitor SCADA and related systems daily for health and availability.
• Frontline problem resolution and repairs coordination with EMS Department Personnel and/or other company personnel.
• Notify key customers about outages and events that may impact other critical systems.
• Provide input to the Supervisor on continual process improvement and customer feedback.
• Thoroughly track and document cases to completion with the help of EMS Department personnel.
• Adhere to Electronic and Physical access policies.
• Day to day monitoring and support of Business Continuity and Disaster Recovery systems.

Skills

Interpersonal skills

Customer service

CIP compliance

Multitasking

Change management

Windows

UNIX

Distributed networks

Relationship building

Shift work

Critical thinking

Education

Computer Science or related IT field or equivalent experience

Job description

Lancesoft is seeking a Technical Support Specialist 3 in Birmingham, AL to provide frontline computer systems and application diagnostics support as part of a 24x7x365 contracted staff. The role focuses on monitoring critical systems, coordinating repairs, and communicating with customers and management.

The ideal candidate has formal education in computer science or related IT field, strong customer service skills, and the ability to work nights, weekends, and holidays in a rotating shift.