Branch Growth & Member Experience Leader

Spectra Credit Union; Waldorf (MD); Presencial; USD 86.000 - 90.000; Jornada completa

Descripción de la vacante

Spectra Credit Union in Waldorf, MD is seeking a dynamic Member Service Manager to oversee branch operations, drive profitability, grow market share, and deliver outstanding service. You will lead a dedicated team, optimize performance, underwrite loan applications, and build strong community relationships to expand loan and membership growth while ensuring compliance and teamwork.

This role requires proven leadership, excellent communication, and a customer-focused mindset to balance growth

Formación

• Leadership demonstrated in managing teams and driving performance.
• Strong communication, both written and verbal, across all levels.
• Analytical problem-solving with a focus on member experience and risk avoidance.
• Commitment to delivering outstanding member service and outcomes.
• Detail-oriented with excellent time management and organizational abilities.
• Adaptability to handle multiple priorities in a fast-paced environment.

Responsabilidades

• Staff Management: Direct, develop, and motivate branch personnel; conduct evaluations.
• Member Service: Plan branch activities to meet goals; promote relationships for growth.
• Production: Monitor branch activity; underwrite loan applications and ensure compliance.
• Communication: Maintain clear dialogue with management and staff on issues and updates.

Conocimientos

Leadership

Communication

Problem-solving

Member Focus

Organizational Skills

Adaptability

Educación

Two-year college degree

Descripción del empleo

Spectra Credit Union in Waldorf, MD is seeking a dynamic Member Service Manager to oversee branch operations, drive profitability, grow market share, and deliver outstanding service. You will lead a dedicated team, optimize performance, underwrite loan applications, and build strong community relationships to expand loan and membership growth while ensuring compliance and teamwork.

This role requires proven leadership, excellent communication, and a customer-focused mindset to balance growth