Sr Member Service Consultant

Spectra Credit Union; Waldorf (MD); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid holidays

401(k) matching

Vision insurance

Life insurance

Job summary

Spectra Credit Union in Waldorf, MD is seeking a Senior Member Service Consultant to provide high-quality service at the Waldorf branch. You will process, underwrite, and recommend loan and membership decisions within your authority, while helping members with accounts and cross-selling products.

Ideal candidates have 2–5 years of relevant experience, a two-year degree, and strong communication skills. The role involves lobby, drive-thru, and telephone support with ATM balance and maintenance

Qualifications

• Two-year college degree required.
• Two to five years of similar or related experience; credit union or financial institution experience preferred.
• Ability to process, underwrite, and recommend loan and membership decisions within authority level.

Responsibilities

• Provide accurate, high-quality, timely, and professional service to members in person, by phone, or via drive-thru.
• Process and accept loan applications, review credit reports, collect documents, and underwrite loans within authority.
• Assist members with questions about accounts and cross-sell credit union products and services.
• Balance and maintain ATMs; troubleshoot minor ATM and cash recycler issues.
• Fulfill clerical tasks and prepare mail, fax, or email deliveries.

Skills

Service and Quality Focused

Adaptable

Detail Oriented

Collaborative and Team Oriented

Self-Motivated

Critical Thinker and Problem Solver

Positive Attitude

Exceptional Organization

Excellent Communication Skills

Leadership Skills

Education

Two-year college degree

Job description

Job Details: Job Location: Waldorf Branch - Waldorf, MD, Salary Range: $22.00 - $26.00Hourly, Job Title- Senior Member Service Consultant

Company- Spectra Credit Union

Location-Waldorf, MD

Are you ready to take your career to the next level by working with a spectacular company?

Position Overview

The Senior Member Service Consultant is responsible for providing accurate, high-quality, timely, and professional service to members. They are expected to maintain confidentiality while offering practical assistance in the lobby, drive-thru window, or by telephone. Additionally, they will be responsible for processing, underwriting, and recommending loan and membership decisions within their designated level of authority.

The position’s essential duties include the following:

• Demonstrate efficiency with financial transactions for checking, savings, and borrowing members.
• Follow policies, guidelines, and regulations to properly identify and authenticate account owners and ensure the protection and confidentiality of non-public information.
• Process and accept loan applications, review credit reports, collect required documents, and underwrite loans up to the assigned authority level.
• Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
• Promote credit union products and services by identifying member needs and cross-selling benefits.
• Deliver timely and exceptional service.
• Build meaningful relationships through conversations and establish trust with the membership.
• Balance and maintain ATMs. Troubleshoot minor problems with ATMs and cash recyclers. Performs other duties as assigned by the Manager or designee.

Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.

Benefits

• Dental insurance
• Health insurance
• Paid holidays
• 401(k) matching
• Vision insurance
• Life insurance

Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.

Qualifications: What qualities are we looking for in a Senior Member Service Consultant?

• Service and Quality Focused
• Adaptable
• Detail Oriented
• Collaborative and Team Oriented
• Self-Motivated
• Critical Thinker and Problem Solver
• Positive Attitude
• Exceptional Organization
• Excellent Communication Skills
• Leadership Skills

Education

A two-year college degree is required.

Experience

Two to five years of similar or related experience, including time spent in preparatory positions. Credit Union or other financial institution experience preferred.