Senior Member Service & Loan Specialist

Spectra Credit Union; Waldorf (MD); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid holidays

401(k) matching

Vision insurance

Life insurance

Job summary

Spectra Credit Union in Waldorf, MD is seeking a Senior Member Service Consultant to provide high-quality service at the Waldorf branch. You will process, underwrite, and recommend loan and membership decisions within your authority, while helping members with accounts and cross-selling products.

Ideal candidates have 2–5 years of relevant experience, a two-year degree, and strong communication skills. The role involves lobby, drive-thru, and telephone support with ATM balance and maintenance

Qualifications

• Two-year college degree required.
• Two to five years of similar or related experience; credit union or financial institution experience preferred.
• Ability to process, underwrite, and recommend loan and membership decisions within authority level.

Responsibilities

• Provide accurate, high-quality, timely, and professional service to members in person, by phone, or via drive-thru.
• Process and accept loan applications, review credit reports, collect documents, and underwrite loans within authority.
• Assist members with questions about accounts and cross-sell credit union products and services.
• Balance and maintain ATMs; troubleshoot minor ATM and cash recycler issues.
• Fulfill clerical tasks and prepare mail, fax, or email deliveries.

Skills

Service and Quality Focused

Adaptable

Detail Oriented

Collaborative and Team Oriented

Self-Motivated

Critical Thinker and Problem Solver

Positive Attitude

Exceptional Organization

Excellent Communication Skills

Leadership Skills

Education

Two-year college degree

Job description

Spectra Credit Union in Waldorf, MD is seeking a Senior Member Service Consultant to provide high-quality service at the Waldorf branch. You will process, underwrite, and recommend loan and membership decisions within your authority, while helping members with accounts and cross-selling products.

Ideal candidates have 2–5 years of relevant experience, a two-year degree, and strong communication skills. The role involves lobby, drive-thru, and telephone support with ATM balance and maintenance