Member Service Manager

Spectra Credit Union; Waldorf (MD); On-site; USD 86,000 - 90,000; Full time

Job summary

Spectra Credit Union in Waldorf, MD is seeking a dynamic Member Service Manager to oversee branch operations, drive profitability, grow market share, and deliver outstanding service. You will lead a dedicated team, optimize performance, underwrite loan applications, and build strong community relationships to expand loan and membership growth while ensuring compliance and teamwork.

This role requires proven leadership, excellent communication, and a customer-focused mindset to balance growth

Qualifications

• Leadership demonstrated in managing teams and driving performance.
• Strong communication, both written and verbal, across all levels.
• Analytical problem-solving with a focus on member experience and risk avoidance.
• Commitment to delivering outstanding member service and outcomes.
• Detail-oriented with excellent time management and organizational abilities.
• Adaptability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Staff Management: Direct, develop, and motivate branch personnel; conduct evaluations.
• Member Service: Plan branch activities to meet goals; promote relationships for growth.
• Production: Monitor branch activity; underwrite loan applications and ensure compliance.
• Communication: Maintain clear dialogue with management and staff on issues and updates.

Skills

Leadership

Communication

Problem-solving

Member Focus

Organizational Skills

Adaptability

Education

Two-year college degree

Job description

Member Service Manager# Member Service ManagerHot JobWashington, DC 20375## OverviewSalary Range$86,000.00 - $90,000.00 Salary## DescriptionJob Title- Member Service ManagerCompany- Spectra Credit Union Location-Waldorf, MDAre you a dynamic leader passionate about driving sales, enhancing member satisfaction, and developing a high-performing team?**Position Overview**The Member Service Manager will oversee our branch operations, ensuring profitability, market share growth, and exceptional service delivery. In this role, you will lead a dedicated team, optimize branch performance, and foster strong relationships within the community.**The position’s essential duties include the following:*** **Staff Management:** Direct, develop, and motivate branch personnel. Conduct performance evaluations, recommend personnel actions, and hold meetings to discuss goals and updates.* **Member Service:** Plan and direct branch activities to meet strategic goals. Develop and promote relationships within the community to increase loan and membership growth.* **Production:** Monitor branch activity and ensure high levels of member satisfaction. Underwrite loan applications and comply with relevant laws and regulations.* **Communication:** Maintain effective communication with management and staff, informing all parties of critical issues and updates.## Qualifications**What qualities are we looking for in a Member Service Manager?*** **Leadership**: Ability to inspire, motivate, and develop a team.* **Communication**: Excellent oral and written communication skills.* **Problem-solving**: Strong analytical skills and the ability to effectively resolve member and employee issues.* **Member Focus**: Commitment to providing outstanding member service.* **Organizational Skills**: Detail-oriented with excellent time management and organizational abilities.* **Adaptability**: Ability to handle multiple priorities and work under pressure.**Education**A two-year college degree or completion of a specialized course of study at a business or trade school is required.**Experience**Two to five years of similar or related experience, preferably in a credit union or financial institution. Previous Business Development experience is desired.Join us and lead a team dedicated to delivering exceptional member service and achieving strategic goals. Apply today to make a significant impact in our community!