Member Service Manager

SPECTRA FEDERAL CREDIT UNION; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Spectra Credit Union is seeking a proactive Member Service Manager to lead our Waldorf, MD branch. You will oversee daily operations, drive profitability and market share growth, and deliver exceptional member service while cultivating community relationships.

The role requires leading a dedicated team, optimizing branch performance, and guiding staff to achieve strategic goals through effective coaching and decision-making. Strong communication and problem-solving are essential to success.

Qualifications

• Two-year college degree or equivalent coursework required.
• Two to five years of related experience, preferably in a credit union or financial institution.
• Strong leadership and communication skills; proven ability to develop and motivate staff.

Responsibilities

• Direct, develop, and motivate branch personnel; conduct performance evaluations.
• Plan and direct branch activities to meet strategic goals and promote loan and membership growth.
• Underwrite loan applications and ensure compliance with applicable laws and regulations.
• Maintain effective communication with management and staff regarding critical issues and updates.

Skills

Leadership

Communication

Problem-solving

Member focus

Organizational skills

Adaptability

Education

Two-year college degree

Job description

Job Title- Member Service ManagerCompany- Spectra Credit UnionLocation-Waldorf, MDAre you a dynamic leader passionate about driving sales, enhancing member satisfaction, and developing a high-performing team?Position OverviewThe Member Service Manager will oversee our branch operations, ensuring profitability, market share growth, and exceptional service delivery. In this role, you will lead a dedicated team, optimize branch performance, and foster strong relationships within the community.The position’s essential duties include the following:Staff Management: Direct, develop, and motivate branch personnel. Conduct performance evaluations, recommend personnel actions, and hold meetings to discuss goals and updates.Member Service: Plan and direct branch activities to meet strategic goals. Develop and promote relationships within the community to increase loan and membership growth.Production: Monitor branch activity and ensure high levels of member satisfaction. Underwrite loan applications and comply with relevant laws and regulations.Communication: Maintain effective communication with management and staff, informing all parties of critical issues and updates.What qualities are we looking for in a Member Service Manager?Leadership: Ability to inspire, motivate, and develop a team.Communication: Excellent oral and written communication skills.Problem-solving: Strong analytical skills and the ability to effectively resolve member and employee issues.Member Focus: Commitment to providing outstanding member service.Organizational Skills: Detail-oriented with excellent time management and organizational abilities.Adaptability: Ability to handle multiple priorities and work under pressure.EducationA two-year college degree or completion of a specialized course of study at a business or trade school is required.ExperienceTwo to five years of similar or related experience, preferably in a credit union or financial institution.Previous Business Development experience is desired.Join us and lead a team dedicated to delivering exceptional member service and achieving strategic goals. Apply today to make a significant impact in our community!