Branch & Field Service Operations Leader

Textron; Dallas (TX); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Textron Specialized Vehicles Inc. is seeking an EZGO Manager, Field Service & Branch Operations to lead inventory, logistics, and customer service across the Dallas area.

This role directs field service teams, ensures on-time deliveries, and partners with finance on fleet operations and revenue reporting. The successful candidate will have a Bachelor's in Supply Chain or related field, 5+ years of relevant experience, and proficiency with ERP/CRM systems (SAP, Salesforce).

Qualifications

• Bachelor's Degree in Supply Chain Management or related field required.
• 5+ years of relevant experience.
• Experience with ERP and CRM software (SAP, Salesforce preferred).

Responsabilités

• Manage inventory of cars and parts at branch and perform monthly reconciliation with finance.
• Coordinate with Logistics to ensure on-time deliveries and provide documentation for invoicing COGS.
• Oversee customer relations and resolve complaints promptly.
• Build and lead teams to maintain branch operations and administrative functions.
• Direct shipping preparations and track efficiency metrics and fleet revenue.
• Establish safety standards and 5S practices, conduct weekly safety reviews.
• Direct field service staff and assign daily workloads including deliveries and inspections.
• Provide defect/warranty support and ensure quality from plant to customer.
• Support field service, branch, and sales staff with service-related questions.

Connaissances

Inventory management

Team leadership

Customer service

Communication

Process improvement

Formation

Bachelor's Degree in Supply Chain Management or related field

Outils

SAP

Salesforce

Microsoft Office

ERP software

CRM software

Description du poste

Textron Specialized Vehicles Inc. is seeking an EZGO Manager, Field Service & Branch Operations to lead inventory, logistics, and customer service across the Dallas area.

This role directs field service teams, ensures on-time deliveries, and partners with finance on fleet operations and revenue reporting. The successful candidate will have a Bachelor's in Supply Chain or related field, 5+ years of relevant experience, and proficiency with ERP/CRM systems (SAP, Salesforce).