Field Service Technician, Raleigh NC

Cessna Aircraft Company; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A global manufacturer of transportation vehicles is seeking a Field Service Technician in Raleigh, NC. The successful candidate will perform repairs on golf cars and industrial vehicles, manage service schedules and communicate effectively with customers. The role requires a high school diploma and 6 years of mechanical experience, preferably with golf cars. A valid driver's license and E-Z-GO Platinum Diagnostic Certification are mandatory. This position offers a dynamic work environment.

Qualifications

• 6 years of mechanical experience, preferably with golf cars.
• Must pass E-Z-GO Platinum Diagnostic Certification.
• Must have a valid driver's license.

Responsibilities

• Diagnose, troubleshoot, and repair equipment failures in the field.
• Proactively manage service schedules and communicate with customers.
• Manage and maintain all assigned company equipment.

Skills

Mechanical skills

Troubleshooting

Customer communication

Education

High school diploma or equivalent

Technical certification/diploma

Tools

Diagnostic tools

Job description

Overview

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Job Details

Field Service Technician, Raleigh NC (Job Number: 331762)

Responsibilities

• Diagnose, troubleshoot, and repair equipment failures of electrical and gasoline golf cars, industrial vehicles, and turf vehicles in the field.
• Perform product deliveries, retrievals, and set-ups to provide continuity of service and maintenance of accounts.
• Proactively manage service schedule and communicate changes with customers to maintain peak efficiency and highest possible customer satisfaction.
• Produce accurate, reliable, and timely information for all necessary work orders, parts orders, delivery reports, timesheets, and other paperwork as required.
• Communicate sales leads and customer feedback to appropriate parties including the service manager, technical representative, or designated sales professional.
• Manage and maintain all assigned company equipment to include inventory, tools, assigned company vehicle and/or trailer.
• Able to train new employees to ensure they are well-equipped with the necessary skills and knowledge.
• Comply with all state and local laws while operating company vehicle.

Qualifications

Education: High school diploma or equivalent required, technical certification/diploma preferred.

Experience: 6 years of mechanical experience, previous experience servicing golf cars preferred. Ability to pass E-Z-GO Platinum Diagnostic Certification. Must possess a valid driver’s license and must comply with TSV Pool, Fleet and DOT policies.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Specialized Vehicles