EZGO Manager, Field Service & Branch Operations

Metropolitan Washington Airports Authority; Dallas (TX); Presencial; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

Textron Specialized Vehicles Inc. is seeking an EZGO Manager, Field Service & Branch Operations to lead inventory, logistics, and customer service across the Dallas area.

This role directs field service teams, ensures on-time deliveries, and partners with finance on fleet operations and revenue reporting. The successful candidate will have a Bachelor's in Supply Chain or related field, 5+ years of relevant experience, and proficiency with ERP/CRM systems (SAP, Salesforce).

Formación

• Bachelor's Degree in Supply Chain Management or related field required.
• 5+ years of relevant experience.
• Experience with ERP and CRM software (SAP, Salesforce preferred).

Responsabilidades

• Manage inventory of cars and parts at branch and perform monthly reconciliation with finance.
• Coordinate with Logistics to ensure on-time deliveries and provide documentation for invoicing COGS.
• Oversee customer relations and resolve complaints promptly.
• Build and lead teams to maintain branch operations and administrative functions.
• Direct shipping preparations and track efficiency metrics and fleet revenue.
• Establish safety standards and 5S practices, conduct weekly safety reviews.
• Direct field service staff and assign daily workloads including deliveries and inspections.
• Provide defect/warranty support and ensure quality from plant to customer.
• Support field service, branch, and sales staff with service-related questions.

Conocimientos

Inventory management

Team leadership

Customer service

Communication

Process improvement

Educación

Bachelor's Degree in Supply Chain Management or related field

Herramientas

SAP

Salesforce

Microsoft Office

ERP software

CRM software

Descripción del empleo

Job Description - EZGO Manager, Field Service & Branch Operations (345207)

EZGO Manager, Field Service & Branch Operations

Job Number: (345207)

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets
products under several different brands. Its vehicles are found in environments ranging from golf courses to
factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities:

• Manage inventory of cars and parts at branch; perform monthly inventory and meet reconciliation requirements from finance, including tournament fleet maintenance; sales short term leases, used cars and new cars.
• In coordination with the Logistics department, ensure on-time and complete deliveries of all cars with strong communication activity to internal and external customers, while providing appropriate documentation for invoicing cost of goods sold.
• Oversee positive customer relations by determining customer service needs and resolve all customer complaints in a timely manner.
• Build strong teams to maintain all operational and administrative functions of the branch.
• Direct the preparation and staging of all shipments to ensure quality product is produced through efficient and productive operations, report out efficiency metrics, fleet revenue for rentals and freight, weekly new and used car inventory.
• Establish and maintain standards to achieve world class facilities and operations, including strong safety cultures where 5S actions are conducted daily and safety reviews happen weekly.
• Direct field service employees, establish daily workload for team including deliveries, vehicle setup, final fleet inspections, and work assignments.
• Provide the branch operations facility with defective or warranty procedures or parts as necessary to ensure the upmost quality coming from the plant to the customer.
• Facilitate and assist with field service, branch and sales staff on service-related questions during customer proposals, deliveries, visits, or meetings.
• Foster talent development by supporting career path planning, management of performance objectives, engagement, training, and onboarding of new hires.
• Contribute to a culture of respect, dignity, and inclusion, where everyone feels heard and understood, empowered, and valued.
  
• Education: Bachelor’s Degree in Supply Chain Management or related field required
• Years of Experience: 5 or more years of relevant experience required
• Software Knowledge: Microsoft Office Suite, experience with ERP and CRM software required; SAP, Salesforce preferred
• Prior mechanical experience with auto, small engine, powersports or agricultural equipment preferred

• Education: Bachelor’s Degree in Supply Chain Management or related field required
• Years of Experience: 5 or more years of relevant experience required
• Software Knowledge: Microsoft Office Suite, experience with ERP and CRM software required; SAP, Salesforce preferred
• Prior mechanical experience with auto, small engine, powersports or agricultural equipment preferred

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company Textron Specialized Vehicles