Branch Operations Manager: Field Service & Logistics

Cushman Inc.; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Textron Specialized Vehicles Inc. in Dallas is seeking an experienced Product Support Manager to lead branch operations and field service teams.

You will supervise inventory, coordinate with logistics for on-time deliveries, resolve customer issues, and drive performance metrics across fleet service and parts operations. The role requires a Bachelor’s in Supply Chain or related field and 5+ years of relevant experience, with proficiency in ERP/CRM systems (SAP or Salesforce preferred).

Qualifications

• Education: Bachelor’s Degree in Supply Chain Management or related field required.
• Years of Experience: 5 or more years of relevant experience required.
• Software Knowledge: Microsoft Office Suite, experience with ERP and CRM software required; SAP, Salesforce preferred.
• Prior mechanical experience with auto, small engine, powersports or agricultural equipment preferred.

Responsibilities

• Manage inventory of cars and parts at branch; perform monthly inventory and meet reconciliation requirements from finance.
• Coordinate with Logistics to ensure on-time deliveries and provide documentation for invoicing COGS.
• Oversee customer relations and resolve all customer complaints in a timely manner.
• Build and lead teams to maintain all operational and administrative functions of the branch.
• Prepare and stage shipments; report efficiency metrics and fleet revenue for rentals and freight.
• Maintain standards to achieve world-class facilities, 5S daily and weekly safety reviews.
• Direct field service staff; establish daily workload including deliveries and inspections.
• Provide branch with defective or warranty parts procedures to ensure quality.
• Assist with field service, branch and sales staff on service-related questions during proposals.
• Foster talent development through career planning, performance management, engagement, and onboarding.

Skills

Team leadership

Customer service

Performance management

Communication

People management

Education

Bachelor’s Degree in Supply Chain Management or related field

5+ years of relevant experience

Tools

SAP

Salesforce

ERP systems

Microsoft Office

Job description

Textron Specialized Vehicles Inc. in Dallas is seeking an experienced Product Support Manager to lead branch operations and field service teams.

You will supervise inventory, coordinate with logistics for on-time deliveries, resolve customer issues, and drive performance metrics across fleet service and parts operations. The role requires a Bachelor’s in Supply Chain or related field and 5+ years of relevant experience, with proficiency in ERP/CRM systems (SAP or Salesforce preferred).