Branch Operations & Field Service Manager

Textron; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Textron Specialized Vehicles Inc. seeks an experienced Operations Manager in Dallas to lead branch activities within Product Support. You will manage inventory, coordinate logistics, and drive on-time deliveries while maintaining outstanding customer relations and quality service.

You will supervise field service staff, enforce safety standards, and push continuous process improvements. A Bachelor's in Supply Chain and 5+ years of experience are required.

Qualifications

• Bachelor’s degree in Supply Chain or related field required.
• 5+ years of relevant experience in operations or product support.
• Experience with SAP/Salesforce and ERP/CRM software preferred.

Responsibilities

• Manage branch inventory of cars and parts and reconcile with finance.
• Coordinate with Logistics to ensure on-time deliveries and accurate invoicing.
• Oversee customer relations and resolve complaints promptly.
• Direct field service staff and inspections, ensuring quality and safety.
• Promote 5S and safety reviews daily and weekly.

Skills

Leadership & team building

Customer service orientation

Process improvement

Education

Bachelor’s Degree in Supply Chain Management or related field

Tools

SAP

Salesforce

Microsoft Office

ERP/CRM software

Job description

Textron Specialized Vehicles Inc. seeks an experienced Operations Manager in Dallas to lead branch activities within Product Support. You will manage inventory, coordinate logistics, and drive on-time deliveries while maintaining outstanding customer relations and quality service.

You will supervise field service staff, enforce safety standards, and push continuous process improvements. A Bachelor's in Supply Chain and 5+ years of experience are required.