EZGO Manager, Field Service & Branch Operations

Textron; Dallas, Northern (TX, KY); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Textron Specialized Vehicles Inc. in Dallas, TX is seeking an EZGO Manager for Field Service & Branch Operations to lead inventory, deliveries, and customer relations across the branch.

You will direct field service staff, ensure safety standards, and drive performance metrics while maintaining high service quality. The role requires a Bachelor’s Degree in SCM or related field and 5+ years of experience, with SAP/Salesforce preferred and MS Office proficiency.

Qualifications

• Education: Bachelor's Degree in Supply Chain Management or related field.
• Years of Experience: 5 or more years of relevant experience required.
• Software Knowledge: Microsoft Office Suite, ERP and CRM software required; SAP, Salesforce preferred.

Responsibilities

• Manage inventory of cars and parts at branch; perform monthly inventory and reconcile with finance.
• Coordinate with Logistics to ensure on-time deliveries and provide invoicing documentation.
• Oversee customer relations and resolve complaints in a timely manner.
• Build and lead teams to maintain branch operations and administration.
• Direct preparation and staging of shipments; report efficiency metrics and fleet revenue.
• Maintain world-class facilities with daily 5S actions and weekly safety reviews.
• Direct field service staff workload including deliveries and fleet inspections.
• Provide defective or warranty parts procedures to ensure quality from plant to customer.
• Assist field service, branch and sales staff with service-related questions.
• Foster talent development and an inclusive, respectful culture.

Skills

Leadership

Customer relations

Communication

Education

Bachelor's Degree in Supply Chain Management or related field

Tools

Microsoft Office Suite

ERP

CRM software

SAP

Salesforce

Job description

EZGO Manager, Field Service & Branch Operations

Description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation

vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets

products under several different brands. Its vehicles are found in environments ranging from golf courses to

factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities

• Manage inventory of cars and parts at branch; perform monthly inventory and meet reconciliation requirements from finance, including tournament fleet maintenance; sales short term leases, used cars and new cars.

• In coordination with the Logistics department, ensure on-time and complete deliveries of all cars with strong communication activity to internal and external customers, while providing appropriate documentation for invoicing cost of goods sold.

• Oversee positive customer relations by determining customer service needs and resolve all customer complaints in a timely manner.

• Build strong teams to maintain all operational and administrative functions of the branch.

• Direct the preparation and staging of all shipments to ensure quality product is produced through efficient and productive operations, report out efficiency metrics, fleet revenue for rentals and freight, weekly new and used car inventory.

• Establish and maintain standards to achieve world class facilities and operations, including strong safety cultures where 5S actions are conducted daily and safety reviews happen weekly.

• Direct field service employees, establish daily workload for team including deliveries, vehicle setup, final fleet inspections, and work assignments.

• Provide the branch operations facility with defective or warranty procedures or parts as necessary to ensure the upmost quality coming from the plant to the customer.

• Facilitate and assist with field service, branch and sales staff on service-related questions during customer proposals, deliveries, visits, or meetings.

• Foster talent development by supporting career path planning, management of performance objectives, engagement, training, and onboarding of new hires.

• Contribute to a culture of respect, dignity, and inclusion, where everyone feels heard and understood, empowered, and valued.

Qualifications

• Education: Bachelor's Degree in Supply Chain Management or related field required

• Years of Experience: 5 or more years of relevant experience required

• Software Knowledge: Microsoft Office Suite, experience with ERP and CRM software required; SAP, Salesforce preferred

• Prior mechanical experience with auto, small engine, powersports or agricultural equipment preferred

AI Readiness

Textron expects employees to use AI-enabled tools responsibly and effectively. Candidates should be comfortable learning and applying these tools, evaluating AI-generated output with sound judgment, and using AI in line with company policy and ethical standards. Prior experience with specific tools is not required — we value curiosity, adaptability, and good judgment.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Specialized Vehicles
Primary Location: US-Texas-Dallas
Job Function: Product Support
Schedule: Full-time
Job Level: Manager with Direct Reports
Job Type: Standard
Shift: First Shift
Travel: Yes, 50 % of the Time