EZGO Manager, Field Service & Branch Operations

Cushman Inc.; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Textron Specialized Vehicles Inc. in Dallas is seeking an experienced Product Support Manager to lead branch operations and field service teams.

You will supervise inventory, coordinate with logistics for on-time deliveries, resolve customer issues, and drive performance metrics across fleet service and parts operations. The role requires a Bachelor’s in Supply Chain or related field and 5+ years of relevant experience, with proficiency in ERP/CRM systems (SAP or Salesforce preferred).

Qualifications

• Education: Bachelor’s Degree in Supply Chain Management or related field required.
• Years of Experience: 5 or more years of relevant experience required.
• Software Knowledge: Microsoft Office Suite, experience with ERP and CRM software required; SAP, Salesforce preferred.
• Prior mechanical experience with auto, small engine, powersports or agricultural equipment preferred.

Responsibilities

• Manage inventory of cars and parts at branch; perform monthly inventory and meet reconciliation requirements from finance.
• Coordinate with Logistics to ensure on-time deliveries and provide documentation for invoicing COGS.
• Oversee customer relations and resolve all customer complaints in a timely manner.
• Build and lead teams to maintain all operational and administrative functions of the branch.
• Prepare and stage shipments; report efficiency metrics and fleet revenue for rentals and freight.
• Maintain standards to achieve world-class facilities, 5S daily and weekly safety reviews.
• Direct field service staff; establish daily workload including deliveries and inspections.
• Provide branch with defective or warranty parts procedures to ensure quality.
• Assist with field service, branch and sales staff on service-related questions during proposals.
• Foster talent development through career planning, performance management, engagement, and onboarding.

Skills

Team leadership

Customer service

Performance management

Communication

People management

Education

Bachelor’s Degree in Supply Chain Management or related field

5+ years of relevant experience

Tools

SAP

Salesforce

ERP systems

Microsoft Office

Job description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities

• Manage inventory of cars and parts at branch; perform monthly inventory and meet reconciliation requirements from finance, including tournament fleet maintenance; sales short term leases, used cars and new cars.
• In coordination with the Logistics department, ensure on-time and complete deliveries of all cars with strong communication activity to internal and external customers, while providing appropriate documentation for invoicing cost of goods sold.
• Oversee positive customer relations by determining customer service needs and resolve all customer complaints in a timely manner.
• Build strong teams to maintain all operational and administrative functions of the branch.
• Direct the preparation and staging of all shipments to ensure quality product is produced through efficient and productive operations, report out efficiency metrics, fleet revenue for rentals and freight, weekly new and used car inventory.
• Establish and maintain standards to achieve world class facilities and operations, including strong safety cultures where 5S actions are conducted daily and safety reviews happen weekly.
• Direct field service employees, establish daily workload for team including deliveries, vehicle setup, final fleet inspections, and work assignments.
• Provide the branch operations facility with defective or warranty procedures or parts as necessary to ensure the upmost quality coming from the plant to the customer.
• Facilitate and assist with field service, branch and sales staff on service-related questions during customer proposals, deliveries, visits, or meetings.
• Foster talent development by supporting career path planning, management of performance objectives, engagement, training, and onboarding of new hires.
• Contribute to a culture of respect, dignity, and inclusion, where everyone feels heard and understood, empowered, and valued.

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Primary Location

US-Texas-Dallas

Job Field

Product Support

Schedule

Full-time

Job Level

Manager with Direct Reports

Shift

First Shift

Travel

Yes, 50 % of the Time

• Education: Bachelor’s Degree in Supply Chain Management or related field required
• Years of Experience: 5 or more years of relevant experience required
• Software Knowledge: Microsoft Office Suite, experience with ERP and CRM software required; SAP, Salesforce preferred
• Prior mechanical experience with auto, small engine, powersports or agricultural equipment preferred