Branch Experience & Operations Leader

JPMorgan Chase & Co.; Los Angeles (CA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in Los Angeles is seeking a Branch Operations Lead to partner with the Branch Manager and staff to deliver exceptional client experiences while ensuring strict policy compliance and operational excellence.

You will guide lobby flow, oversee cash devices, and help clients access self-service options, all while building lasting relationships and driving adherence to regulatory requirements.

Qualifikationen

• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Aufgaben

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Kenntnisse

Customer service

Attention to detail

Leadership

Team collaboration

Retail banking experience

Compliance knowledge

Ausbildung

High school diploma or GED

College degree or military equivalent

Jobbeschreibung

JPMorgan Chase & Co. in Los Angeles is seeking a Branch Operations Lead to partner with the Branch Manager and staff to deliver exceptional client experiences while ensuring strict policy compliance and operational excellence.

You will guide lobby flow, oversee cash devices, and help clients access self-service options, all while building lasting relationships and driving adherence to regulatory requirements.