Branch Experience Leader: Operations & Client Care

JP Morgan Chase; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

JP Morgan Chase is seeking a Branch Operations Lead in Los Angeles to partner with the Branch Manager and guide daily branch activities, ensuring each client experiences a welcoming, efficient service.

The role emphasizes adherence to policies, team leadership, loss control, and the promotion of self-service options, with opportunities to build lasting client relationships and deliver accurate transactions.

Qualifications

• You follow policies, procedures, and regulatory banking requirements.
• You stay organized and detail-oriented to juggle tasks.
• You lead branch operations with transaction accuracy in a team.
• You educate and keep the branch team and partners informed.
• You excel at building client relationships and guiding them to experts.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication to understand and help them effectively.
• Lead branch operations, including managing cash devices like the cash vault and ATM.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to let clients access accounts anytime.
• Support branch operations with loss control, compliance, and audits.
• Complete Branch Operations Lead Training Program before placement.
• Travel for in-person training and meetings.

Skills

Policy compliance

Attention to detail

Leadership

Operational proficiency

Educating clients

Relationship building

Retail banking experience

Education

High school diploma

College degree or military equivalent

Job description

JP Morgan Chase is seeking a Branch Operations Lead in Los Angeles to partner with the Branch Manager and guide daily branch activities, ensuring each client experiences a welcoming, efficient service.

The role emphasizes adherence to policies, team leadership, loss control, and the promotion of self-service options, with opportunities to build lasting client relationships and deliver accurate transactions.