Branch Experience & Operations Leader

JPMorgan Chase & Co.; Huntsville (AL); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

JPMorgan Chase & Co. in Huntsville, AL seeks a Branch Operations Lead to work with the Branch Manager and team to deliver precise transactions and compliant service. You will guide operational processes, support loss control, and train staff to uphold policy standards while driving client satisfaction.

You will lead cash-handling activities, manage lobby flow, and promote self-service options to enhance the overall customer banking experience.

Qualifications

• Must follow policies, procedures and regulatory banking requirements.
• Strong attention to detail and organizational skills.
• Demonstrated leadership and operational proficiency for accurate transactions.
• Ability to educate and keep the branch team informed.
• Ability to build client relationships and refer to experts.

Responsabilités

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and anticipate needs during check-in.
• Lead branch operations, including cash devices like the cash vault and ATM, ensuring adherence to policies.
• Introduce clients to the branch team to deliver seamless service and assist with financial needs.
• Promote self-service options to empower clients to access accounts anytime.

Connaissances

Regulatory compliance

Branch operations

Customer service

Leadership

Loss control

Audit readiness

Self-service adoption

Cash handling

Formation

High school diploma or GED

College degree preferred

Outils

Cash vault

ATM

Description du poste

JPMorgan Chase & Co. in Huntsville, AL seeks a Branch Operations Lead to work with the Branch Manager and team to deliver precise transactions and compliant service. You will guide operational processes, support loss control, and train staff to uphold policy standards while driving client satisfaction.

You will lead cash-handling activities, manage lobby flow, and promote self-service options to enhance the overall customer banking experience.