Branch Operations Lead - Elevate Customer Experience

JPMorgan Chase; Florence (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase is looking for a Branch Operations Lead in Florence, AL. This role involves working closely with the Branch Manager and team to ensure excellent customer service and compliant financial transactions. As a Lead Trainee, you will develop a dynamic branch environment while engaging with clients and supporting various operational tasks.

Successful candidates will have a high school diploma or GED and exhibit strong organizational skills. A range of competitive benefits is offered, reflecting our commitment to a diverse and inclusive workforce.

Qualifications

• High school degree, GED, or foreign equivalent required.
• Detail-oriented, organized with ability to multi-task.
• Availability to work during branch hours including weekends.

Responsibilities

• Set the tone of the branch environment for customer experience.
• Engage clients upon entry and manage lobby traffic.
• Manage cash devices and ensure adherence to policies.
• Introduce customers to branch team for specialized needs.
• Share self-service options to access accounts.
• Support Branch Manager with all aspects of operations.

Skills

Detail-oriented

Organized

Multi-tasking

Customer engagement

Leadership

Education

High school degree or GED

Some college or military equivalent

Job description

JPMorgan Chase is looking for a Branch Operations Lead in Florence, AL. This role involves working closely with the Branch Manager and team to ensure excellent customer service and compliant financial transactions. As a Lead Trainee, you will develop a dynamic branch environment while engaging with clients and supporting various operational tasks.

Successful candidates will have a high school diploma or GED and exhibit strong organizational skills. A range of competitive benefits is offered, reflecting our commitment to a diverse and inclusive workforce.