Branch Experience Leader - Customer Service & Operations

JPMorganChase; Foley (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase in Foley, AL seeks a Branch Operations Lead to drive a welcoming client experience, oversee branch operations, and coach team members in line with bank policies. You will manage cash devices, resolve issues, and promote self-service tools to simplify client banking while maintaining audits and compliance.

The role requires leadership, attention to detail, and the ability to work weekend/evening hours in a dynamic branch setting.

Qualifications

• You have 1+ years of retail banking experience.
• You hold a high school diploma, GED, or foreign equivalent.
• You can work branch hours including weekends and evenings.
• Preferred: 6+ months of Associate Banker (Teller) experience.
• You may have a college degree or military equivalent.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients and assist with transactions, lobby flow, and meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, manage cash devices, and ensure policy compliance.
• Introduce clients to the branch team to deliver seamless service.
• Introduce self-service options and educate clients on access to accounts.
• Support loss control, compliance, and audits to maintain branch safety.

Skills

Retail banking

Teller experience

Leadership

Customer service

Attention to detail

Policy compliance

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling

Job description

JPMorgan Chase in Foley, AL seeks a Branch Operations Lead to drive a welcoming client experience, oversee branch operations, and coach team members in line with bank policies. You will manage cash devices, resolve issues, and promote self-service tools to simplify client banking while maintaining audits and compliance.

The role requires leadership, attention to detail, and the ability to work weekend/evening hours in a dynamic branch setting.