Branch Operations & Customer Experience Lead

JPMorgan Chase & Co.; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Branch Operations Lead for a Chase Branch in the United States. You will partner with the Branch Manager to ensure exceptional client experiences, manage lobby flow, and oversee cash devices while upholding policies and audits.

You will lead a team, educate colleagues, promote self-service options, and ensure compliant, secure branch operations across all tasks and hours.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Detail-oriented and organized to juggle multiple tasks.
• Strong leadership and operational proficiency in branch settings.
• Ability to educate and keep the branch team informed.
• Excellent client engagement and referral to experts when needed.
• 1+ years of retail banking experience.
• High school degree or GED.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming, vibrant branch.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication; anticipate needs and check into waiting queue.
• Lead branch operations, including cash devices like cash vault and ATM; resolve issues.
• Introduce clients to the branch team to deliver seamless service and build relationships.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits; ensure secure branch operations.

Skills

Leadership

Customer service

Regulatory compliance

Branch operations

Cash handling

Team education

Communication

Detail orientation

Education

High school diploma or GED

Foreign equivalent

Job description

JPMorgan Chase & Co. seeks a Branch Operations Lead for a Chase Branch in the United States. You will partner with the Branch Manager to ensure exceptional client experiences, manage lobby flow, and oversee cash devices while upholding policies and audits.

You will lead a team, educate colleagues, promote self-service options, and ensure compliant, secure branch operations across all tasks and hours.