Branch Experience & Operations Leader

JPMorgan Chase & Co.; Florida; On-site; USD 42,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to manage branch activities and deliver exceptional client experiences. You will work closely with the Branch Manager and team to ensure compliance and smooth operations.

The role focuses on greeting clients, guiding transactions, promoting self-service options, and maintaining strong branch controls. Weekend/evening hours are required as part of branch coverage.

Qualifications

• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Strong leadership and operational proficiency.
• Detail-oriented and organized.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand needs and guide clients to self-service options.
• Lead branch operations including cash devices and adherence to policies.
• Support loss control, compliance, and audits to keep branch secure.
• Build client relationships and refer to experts when needed.

Skills

Regulatory compliance

Customer service

Leadership

Attention to detail

Communication

Team collaboration

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to manage branch activities and deliver exceptional client experiences. You will work closely with the Branch Manager and team to ensure compliance and smooth operations.

The role focuses on greeting clients, guiding transactions, promoting self-service options, and maintaining strong branch controls. Weekend/evening hours are required as part of branch coverage.