Branch Experience Leader: Operations & Client Care

JPMorgan Chase & Co.; Hilton Head Island (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Branch Operations Lead to oversee daily branch activities, ensuring accurate transactions and a welcome environment for clients. You will work with the Branch Manager and team to optimize operations, training, and client service.

The role focuses on leading branch operations, promoting self-service options, and maintaining high standards for compliance and audits.

Qualifications

• Adheres to policies, procedures, and banking regulations.
• Strong attention to detail and organized.
• Proven leadership and operational proficiency.
• Ability to educate and keep team informed.
• Excellent client engagement and relationship building.
• 1+ years of retail banking experience.
• Available to work weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere.
• Greet clients, assist with transactions, manage lobby flow.
• Explain self-service options and assist with digital channels.
• Lead branch operations including cash devices and compliance.
• Build lasting client relationships and refer to experts.
• Support loss control, compliance, and audits.
• Ensure branch meets and exceeds control expectations.

Skills

Policy compliance

Detail orientation

Leadership

Client relationship building

Educating branch team

Cross-functional collaboration

Retail banking experience

Shift flexibility

Strong communication

Education

High school diploma / GED or foreign equivalent

College degree

Tools

Cash vault operations

ATM operations

Job description

JPMorgan Chase & Co. seeks a Branch Operations Lead to oversee daily branch activities, ensuring accurate transactions and a welcome environment for clients. You will work with the Branch Manager and team to optimize operations, training, and client service.

The role focuses on leading branch operations, promoting self-service options, and maintaining high standards for compliance and audits.