Branch Experience & Operations Leader

JPMorgan Chase & Co.; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Branch Operations Lead to oversee daily branch activities, deliver exceptional client experiences, and uphold policy compliance.

You will partner with the Branch Manager to coach staff, manage cash devices, promote self-service options, and ensure audits pass with flying colors. This role requires weekend/evening hours and travel for training as needed.

Qualifications

• Adherence to banking policies, procedures and regulatory requirements.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency in a team setting.
• Ability to educate and lead branch staff and partners.
• Excellent client engagement and referral to experts when needed.
• 1+ years of retail banking experience.
• High School diploma, GED or foreign equivalent.
• Ability to work weekend and evening branch hours.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high‑energy branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Engage clients with clear communication and anticipate needs during check‑in.
• Lead branch operations, including cash devices such as cash vault and ATM, ensuring policy compliance.
• Introduce clients to the branch team to deliver seamless service and build relationships.
• Promote self‑service options to enable 24/7 account access.
• Support loss control, compliance, and audits to keep operations secure.

Skills

Leadership

Customer Service

Regulatory Compliance

Branch Operations

Cash Handling

Team Collaboration

Education

High School Diploma

Job description

JPMorgan Chase & Co. in New York seeks a Branch Operations Lead to oversee daily branch activities, deliver exceptional client experiences, and uphold policy compliance.

You will partner with the Branch Manager to coach staff, manage cash devices, promote self-service options, and ensure audits pass with flying colors. This role requires weekend/evening hours and travel for training as needed.