Branch Experience & Operations Leader

JPMorgan Chase & Co.; Deptford Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Branch Operations Lead TrainingProgram

In-person training travel

Job summary

JPMorgan Chase & Co. in Deptford Township invites a Branch Operations Lead to partner with the Branch Manager and staff to deliver exceptional client experiences while upholding bank policies and controls.

You will guide daily branch operations, manage lobby flow, assist clients with transactions, promote self-service options, and help drive loss prevention and audits, ensuring secure and smooth service. You will lead by example, train associates, schedule coverage, and collaborate with other

Qualifications

• Adhere to bank policies, procedures and regulatory requirements.
• Maintain high attention to detail and stay organized while multitasking.
• Lead and educate branch staff to ensure consistent service.
• Build client relationships and educate clients about services.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and scheduling.
• Communicate clearly to understand needs and guide clients to solutions.
• Lead branch operations, including cash devices, and resolve issues per policy.
• Introduce clients to the branch team and assist with specialized needs.
• Promote self-service options to simplify client banking.
• Support loss control, compliance, and audit readiness in daily operations.

Skills

Regulatory compliance

Detail oriented

Leadership

Training

Client relations

Retail banking

Education: HS diploma

Flexible hours

Education

High school diploma or GED

College degree

Job description

JPMorgan Chase & Co. in Deptford Township invites a Branch Operations Lead to partner with the Branch Manager and staff to deliver exceptional client experiences while upholding bank policies and controls.

You will guide daily branch operations, manage lobby flow, assist clients with transactions, promote self-service options, and help drive loss prevention and audits, ensuring secure and smooth service. You will lead by example, train associates, schedule coverage, and collaborate with other