Branch Experience Lead - Operations & Service

JPMorganChase; Bartow (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to oversee daily branch activities, collaborate with the Branch Manager, and ensure an exceptional client experience. The role focuses on accurate transactions, lobby management, and driving adoption of self-service options while maintaining compliance and strong loss controls.

You will work with a dedicated team to guide clients through financial services, demonstrate care in every interaction, and support the branch in achieving its service

Qualifications

• Adheres to policies, procedures and regulatory banking requirements.
• Keeps a keen eye for detail and stays organized to juggle tasks.
• Demonstrates leadership and operational proficiency to ensure accurate transactions.
• Educates and informs branch team and partners to stay connected.
• Builds meaningful client relationships and refers complex needs to experts.
• 1+ years of retail banking experience.
• Available to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and positive client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly with clients, understand needs, and guide them efficiently.
• Lead branch operations, including cash devices like the cash vault and ATM, and resolve issues per policy.
• Introduce clients to the branch team and provide seamless service for specialized needs.
• Promote self-service options to simplify banking for clients at any time.
• Support loss control, compliance, and audits to maintain secure, smooth operations.

Skills

Leadership

Policy compliance

Detail orientation

Customer engagement

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash vault

ATM

Job description

JPMorgan Chase is seeking a Branch Operations Lead to oversee daily branch activities, collaborate with the Branch Manager, and ensure an exceptional client experience. The role focuses on accurate transactions, lobby management, and driving adoption of self-service options while maintaining compliance and strong loss controls.

You will work with a dedicated team to guide clients through financial services, demonstrate care in every interaction, and support the branch in achieving its service